Privacy Policy
Your privacy is fundamental to our values. This policy explains how DesignCity Studio collects, uses, and protects your personal information when you visit our website or use our services.
Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect helps us understand your needs and preferences better.
Personal Information
When you contact us or use our services, we may collect personal information such as your name, email address, phone number, and company details. This information is provided voluntarily by you through forms, emails, or phone communications.
Technical Information
We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, and pages visited. This helps us improve our website's performance and user experience.
Communication Data
We maintain records of our communications with you, including emails, chat messages, phone calls, and meeting notes. This helps us provide better service and maintain continuity in our client relationships.
How We Use Your Information
We use the information we collect for specific, legitimate purposes that benefit both you and our business. Here's how we utilize your data:
Service Provision
We use your contact information to respond to your inquiries, provide design services, and maintain ongoing client relationships. This includes project communication, updates, and support.
Website Improvement
Technical data helps us analyze website performance, identify areas for improvement, and enhance user experience. This includes optimizing page load times and navigation.
Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, and enforce our terms of service when necessary.
Marketing Communications
With your consent, we may send you updates about our services, portfolio additions, and design trends. You can unsubscribe from marketing communications at any time.
Data Sharing & Disclosure
We understand the importance of your privacy and maintain strict policies regarding the sharing and disclosure of your personal information.
No Sale Policy
We never sell, trade, or rent your personal information to third parties for marketing purposes. Your data is valuable to us, and we protect it accordingly.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving clients. These partners are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by law, to protect our rights, or in response to valid legal processes such as court orders or subpoenas.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data transmitted between your browser and our servers is encrypted using SSL/TLS technology. This ensures that your information remains private during transmission.
Access Controls
We maintain strict access controls for our systems and databases. Only authorized personnel have access to personal information, and all access is logged and monitored.
Regular Backups
We perform regular data backups and maintain secure backup systems to ensure data integrity and availability. Backups are encrypted and stored securely.
Your Rights & Choices
We believe you should have control over your personal information. Here are the rights and choices available to you regarding your data.
Access
You have the right to request access to the personal information we hold about you. We will provide this information in a readable format.
Correction
You can request correction of any inaccurate or incomplete personal information. We will promptly update our records accordingly.
Deletion
You may request deletion of your personal information, subject to legal obligations and legitimate business interests that require retention.
Portability
You have the right to receive your personal data in a structured, commonly used format that can be transferred to another service provider.
Objection
You may object to certain processing of your personal information, including marketing activities. We will respect your preferences.
Restriction
You may request restriction of processing your personal information in certain circumstances, such as during a data accuracy dispute.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. Understanding these technologies helps you make informed choices about your privacy.
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic features like page navigation, secure access to your account, and form submissions. They cannot be disabled.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website. This helps us improve our site's performance and user experience by identifying popular content and functionality.
Marketing Cookies
These cookies track your browsing habits to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. You can opt out of these at any time.
Managing Cookie Preferences
You can control cookies through your browser settings or by using our cookie management tool. Please note that disabling certain cookies may affect website functionality.
View Cookie PolicyContact & Support
If you have questions about this Privacy Policy or wish to exercise any of your rights, please don't hesitate to contact us. We're here to help and ensure your privacy concerns are addressed promptly.
Get in Touch
Address
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone
+44 20 3962 1845Business Hours
Monday - Friday: 09:00 - 18:00
Quick Contact Form
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
When we make material changes to this Privacy Policy, we will notify you through:
- Prominent notice on our website
- Updated "Last Modified" date
Your Continued Use
By continuing to use our website and services after changes to this Privacy Policy, you acknowledge that you have read and understood the updated policy. Your continued use constitutes acceptance of any modifications.
Last Updated
December 2024This Privacy Policy was last updated on December 2024 and is effective immediately upon publication.
Effective Date
All provisions of this Privacy Policy are effective as of the date indicated above and will remain in effect except with respect to any changes in its provisions in the future.
Version History
We maintain a record of previous versions of this Privacy Policy for transparency and compliance purposes. Previous versions are available upon request.